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Return Policy

Last updated July 12, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fifteen (15) days of the purchase date. All return items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at twistedzach@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and return shipping must be paid by customer, and mail your return to the following address:

Twisted Motion LV

Attn: Returns

RMA #

7608 Lookout Hill St.

Las Vegas, NV 89149

United States

Please note, you will be responsible for a return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your items to process your exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be exchanged:

  • Modified Items
  • Ordered by Mistake items

For defective or damaged products, please contact us at the details below to arrange an repair/exchange.

Please Note

  • A 20% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:

702-606-336

twistedzach@gmail.com

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